Delivery information

When purchasing products in our online store, you can choose the delivery method that is most convenient for you. After placing your order, you will receive an order confirmation at the email address you provided, and if necessary, we will also contact you by phone.

Delivery methods and prices

  • Omniva parcel locker, Latvia – €3.50.
  • Omniva parcel locker, Lithuania – €9.50.
  • Omniva parcel locker, Estonia – €9.50.
  • Delivery to other countries — the shipping cost is calculated based on the weight of the shipment and the destination country. The exact delivery cost will be displayed during checkout.

Delivery countries

Delivery is available in Latvia, Lithuania, Estonia, other European Union countries, and several countries outside the European Union.

We also offer delivery to the United Kingdom, Iceland, Georgia, Moldova, Serbia, Türkiye, Israel, the United Arab Emirates, Saudi Arabia, Qatar, Canada, Australia, New Zealand, Monaco, and other countries.

Please note: orders shipped to countries outside the European Union may be subject to import VAT, customs duties, and other charges imposed by local authorities. These charges are not included in the product or shipping price and must be paid by the recipient in accordance with the regulations of the destination country.

If your delivery country is not available during checkout, please contact us before placing your order by emailing us at info@aromasense.lv.

Estimated delivery times

Orders in Latvia sent via Omniva parcel locker are usually delivered within 1–2 business days. International deliveries within the European Union usually take up to approximately 15 business days, depending on the destination and the shipping service provider.

The indicated delivery times are approximate and may vary depending on order volume, holiday periods, the carrier’s workload, and other circumstances. If the processing or delivery of your order is delayed, we will inform you as soon as possible.

Important information

Product delivery is carried out using third‑party shipping service providers. Shipping costs and the available delivery methods are indicated during the checkout process before payment is made.

If the item is damaged during delivery or the order is not received within the expected timeframe, please contact us immediately so that we can find an appropriate solution. According to EU consumer rights principles, the seller is responsible for the delivery until the goods come into the possession of the consumer.

Contacts

If you have any questions about delivery, please contact us: