Aroma Sense Baltic terms
These terms govern the use of the online store www.aromasense.lv and the distance contract between SIA DESIGNSHOT, registration number 40103925602, registered address: Dārziņu 23. līnija 46, Rīga, LV-1063, email: info@aromasense.lv, phone: +371 23660095, hereinafter – the Seller, and the person making a purchase in the online store, hereinafter – the Buyer.
By placing an order in the online store, the Buyer confirms that they have read these terms and agree to them.
1. General provisions
The Seller sells goods via the online store in accordance with these terms and the applicable legal acts of the Republic of Latvia and the European Union.
The Seller has the right to update these terms at any time by publishing the current version in the online store.
The Buyer is responsible for ensuring that the information provided when placing an order is true, accurate and complete. The Seller is not liable for delays or errors in the execution of the order if they are caused by inaccurately provided information.
2. Products and prices
The products offered in the online store are presented in accordance with their descriptions, images, and availability.
The Seller endeavours to ensure that product descriptions, prices and other information are accurate; however, in the event of an error, the Seller reserves the right to correct such information.
All prices in the online store are indicated in euros (EUR) including VAT, unless stated otherwise.
Delivery costs, where applicable, are indicated separately before the order is confirmed.
3. Placing an order and conclusion of the contract
The Buyer places an order in the online store by selecting the products, the delivery method, the payment method and filling in the required information. After placing the order, the Buyer receives an order confirmation at the email address provided.
The distance contract is deemed concluded at the moment when the Seller has confirmed the Buyer’s order.
If the order cannot be fulfilled in whole or in part, the Seller informs the Buyer and agrees on a possible solution, including a refund of the amount paid, if already received.
4. Payments
Orders can be paid by bank transfer, payment card and PayPal, as well as by other payment methods that may be available in the online store at a given time. Payment processing may be provided by third‑party payment service providers.
The Seller does not store the Buyer’s payment card data unless this is necessary and permitted in accordance with the applicable legal acts and technical solutions. Additional information on the processing of personal data is available in the Privacy Policy.
5. Delivery
Information on delivery methods, delivery areas, costs, and approximate delivery times is provided on a separate Delivery Information page. Delivery costs are indicated to the Buyer before the order is confirmed.
If delivery to a specific country or address is not possible, the Seller will inform the Buyer as soon as possible. The Seller is responsible for the delivery of the product until the moment when the Buyer or a person indicated by the Buyer has received the product.
6. Returns and right of withdrawal
The Buyer has the right to exercise the right of withdrawal and return the product in accordance with the procedures laid down in the applicable legal acts. Detailed information on the right of withdrawal, product returns, refunds, and warranty is available on a separate page Product Returns and Right of Withdrawal.
7. Guarantee and liability for product non-conformity
If the product does not conform to the contract or has a defect, the Buyer has the right to use the remedies provided by the applicable legislation.
Consumers in the European Union benefit from a minimum 2‑year legal guarantee for products.
The Seller is not liable for losses arising from improper use of the product, failure to follow instructions, or external damage, to the extent permitted by applicable law.
8. Customer account
To use certain features of the online store, the Buyer may have the option to create a customer account.
The Buyer is responsible for maintaining the confidentiality of their account access details and for all activities carried out using their account.
The Seller is entitled to restrict or delete a customer account if a breach of these terms, misuse of the website, or the provision of false information is detected.
9. Intellectual property and use of the website
All information, design elements, texts, images, graphic elements and other content available in the online store are the property of the Seller or are used on a lawful basis. Without the prior written consent of the Seller, it is prohibited to copy, distribute, modify or use the content of the website for commercial purposes.
Any use of the website that disrupts its operation, endangers its security, or violates applicable laws is prohibited.
10. Personal data protection
The processing of personal data is carried out in accordance with the Privacy Policy and the applicable data protection legislation. Information on how personal data are processed is available on a separate Privacy Policy page.
11. Dispute resolution
These terms are governed by the laws and regulations of the Republic of Latvia. Disputes between the Buyer and the Seller shall first be resolved through negotiations.
If the dispute cannot be resolved through negotiations, the Buyer may refer the matter to the Consumer Rights Protection Centre or to a court in accordance with the procedures laid down in the applicable legislation.
The Consumer also has the right to apply to the competent authorities in their country of residence, where this is provided for by the applicable legislation.
